Guest FAQ

  • Where is your office located?

    The Conference & Event Services office can be found on the first floor of Xavier Hall in Suite 112. Please contact us if you need more assistance.

  • Is there Internet access available on campus?

    The Internet can be accessed in all of the residence halls through the use of your personal laptop with a self-installed Ethernet card and network cable. Wireless access is also available. Please view this quick guide to join the guest network. For those without their own computer, an on-campus computer lab is located in the William H. Hannon Library.

  • Is there a gym/recreational facility available for use?

    The Burn's Recreation Center is available for guest use at a fee of $5 per day or $50 per week for all individuals 18 and over. Anyone under the age of 18 must also have a parent/guardian signed waiver. The fee must be paid individually at the Burn's Recreation Center. This facility includes basketball courts, workout equipment and pool.

  • What type of transportation is available?

    Should you need taxi service contact either Super Shuttle at (310) 782-6600 or Yellow Cab Company at (424) 222-2222.

    For local bus information, check out the bigbluebus.com or contact them by phone at (310) 451-5144. Also check the MTA for additional bus routes or contact them by phone at 1-800-COMMUTE (1-800-266-6883).

  • Where can participants have mail sent while staying at LMU?

    Your mail can be picked up at the Conference & Event Services office. Please have all items mailed to the following address:

    [Participant Full Name]
    Conference Services c/o YOUR CONFERENCE NAME
    Loyola Marymount University
    1 LMU Drive, MS 8150 [+CODE # assigned to your group]
    Los Angeles, CA 90045

    Please keep in mind that the University does not receive mail deliveries on Saturday/Sunday.

  • What if I need to receive a package on the weekend?

    The FedEx Office located at 4325 Glencoe Ave in Marina del Rey will accept FedEx deliveries for individuals. You can call the FedEx Office to make arrangements at (310) 827-2297.

  • I lost my card. What should I do?

    Please report any lost or damaged key cards to the Conference & Event Services office immediately. Visit our office to have a new key card issued to you. A $18.00 replacement fee will be charged to your conference for any lost or damaged cards.

  • What should I do if I have a maintenance concern?

    Please contact us to report any problems.

  • Where do I go for medical emergencies?

    For medical emergencies please visit Centinela Freeman Hospital located on 4650 Lincoln Blvd in Marina Del Rey. They can be reached at (310) 823-8911.

  • Where can I find an ATM on campus?

    There are three ATM's located on our campus. Bank of America and University Credit Union ATMs are located outside of the Lair Marketplace in the Malone Student Center, and a Wells Fargo ATM can be found on the first floor of University Hall.

  • What do I do if I need extra linen for my room?

    Additional linen can be requested through the Conference & Event Services office. Extra linen will be given out on a first-come, first serve basis based on inventory availability. The following fees will be incurred for this service:

    • Pillow: $10
    • Blanket: $20
    • Towel: $5
  • How do I check out?

    Please check with your onsite conference coordinator to confirm check-out times/location (you may also call our office to find out your scheduled time). If a formal check-out has not been arranged, please drop your room key in the box located at the front of your residence hall. Those guests departing early/late will be required to come to check out at the Conference & Event Services office in Xavier Hall.

  • What if I left something behind?

    Please contact us and leave your name, the conference you attended, the building and room number in which you stayed, as well as a contact number where you can be reached. If we're able to retrieve the item that was lost, we will call you back to set up delivery or pick-up. Please note you will be required to pay shipping fees on any item that must be mailed back.